Communication

Effective communication is crucial in attaining the results we seek to achieve.

Language doesn’t only enable us to talk about things; it can also make them happen. As a result language is action and it generates and creates realities. When we speak we model the future for ourselves and for others.

A company is a network of conversations, requests and offers which give rise to commitments. Managers create value for their organisations by means of the conversations they hold.
When our actions are effective and we achieve our goals, this shows that we have conducted our conversations skilfully.

By contrast, when we are unsatisfied with an outcome, when we think that something hasn’t come off or given the hoped-for results, looking back at the conversations we have held will help us to be more effective in the future.

Here at the Escuela Europea de Coaching we deliver training in the conversational skills required to effectively coordinate actions and thus achieve goals.

Through these programmes professionals acquire the skills which enable them to:

- Establish effective communication: speaking + listening

- Listen empathetically

- Establish coherence in communication: language, body and feeling

- Generate the trust which enables effective coordination of actions

- Give and receive feedback

- Map out different kinds of conversations

- Make requests and offers

- Require, fix and renegotiate commitments

- Manage feelings effectively